Backlog optimization
From fulfilling new feature requests to addressing your customers’ pressing needs, our dedicated team tackles your backlog, ensuring the swift resolution of pending tasks.
Maintenance
We uphold the integrity of your existing solutions. Our support includes maintenance and bug fixes, ensuring your systems run smoothly and your users experience uninterrupted service.
IT Consulting
Our consultants with 10+ years of experience in tech offer strategic insights and expert advice, helping you make informed decisions that align with your specific business goals.
When do you need managed support
New business processes require enhanced functionality
Users face interface issues or struggle to grasp its features
Your software becomes outdated and challenging to maintain
Our partners
Our managed support collaboration process
You will get
Custom support
We track performance indicators and fine-tune processes to provide excellent service, ensuring you receive tailored managed support that precisely meets your needs.
Flexible packages and scope
Receive a tailored offer that suits your exact needs. We handle diverse workloads, process setups, and provide comprehensive support.
Easy and fast start
Ready to go in just 10 days, with minimal involvement on your part. Our team handles all the setup, aligning with ITIL’s best practices for a hassle-free start.
You’re already growing. Let’s grow faster
Book a strategy callFAQs
What does Brainence’s managed IT support service cover?
We offer 24/7 managed support services that include monitoring, troubleshooting, support, and evolution of your existing software solution. Our experts cover the following:
Backlog optimization
We ensure your software’s backlog is managed efficiently, eliminating bottlenecks and maintaining your software’s current status. This frees up your team to focus on enhancing your product and reaching your business goals.
Maintenance
Our support service encompasses regular maintenance and resolution of bugs.
Count on us when you or your customers encounter pressing needs or issues. After you’ve reported an issue, our team responds immediately to identify its root cause and resolve the issues without delay.
Furthermore, we’re equipped to create monitoring systems, enabling us to take proactive actions in response to any incidents or possible issues. This approach enables us to swiftly tackle problems and guarantee uninterrupted service for your users.
IT Consulting
Our tech experts lead your IT and digital transformation from strategy to implementation.
We offer:
- Digital transformation consulting to enhance your business efficiency through planning, prioritization, and guidance
- IT strategy consulting to align your IT resources with existing and future business objectives
- IT assessment aimed at uncovering prospects to enhance efficiency, security, compliance, and cost-effectiveness across your IT framework
- Guidance in IT operations to establish enduring IT proficiencies that seamlessly reinforce your business strategies.
What is the process for starting a collaboration?
To start collaborating with us, contact us or schedule a call to share your request, whether it is a list of tasks from your backlog, any urgent customer requests, or consulting needs.
We meet at a time you choose to gather all the necessary details and discuss the scope of work, team composition, and deadlines. From there, we quickly estimate the cost and timeline for the requested work.
Once we receive the required access, we get the project started.
Throughout the collaboration, we meet iteratively to present the completed work to you for review, get your feedback, and discuss the next steps.
How can Brainence support your development efforts effectively?
Our dedicated team of experts integrates seamlessly into your workflow, offering their skills and knowledge to address the tasks that your in-house team lacks the capacity for or considers a lower priority.
By leveraging our expertise and resources, we can effectively clear your backlog, reducing bottlenecks and ensuring that critical tasks receive immediate attention.
What are the specific benefits of managed IT support for my business?
Improved workload
Juggling multiple tasks may be overwhelming for your in-house team, leading to delays, missed deadlines, and hindered progress. That’s where we step in, providing the expertise and resources you need to tackle your backlog efficiently.
Accelerated time-to-market
We help you clear the backlog so your company can accelerate the release of new features, updates, and products. With our dedicated team addressing the backlog, you can reduce bottlenecks and streamline the overall development process, resulting in shorter time-to-market.
Allocated resources
We integrate our experts into your workflow, offering their skills and knowledge to tackle the tasks that your in-house team currently lacks the capacity for or considers a lower priority. You gain access to a pool of dedicated experts who can jump in and assist whenever you need them.
Contact us
The most impressive for me was the ability of the team to provide first-class development and meet all the deadlines.
COO, Replyco LTD,
United Kingdom
The team proactively comes up with solutions and is eager to deliver high-quality development support.
Executive, Software & Consulting Services Provider, Netherlands
I was blown away by the knowledge that Brainence has about web app development, UX and optimisation.
CEO, E-commerce Company,
United Kingdom
The project management was well-managed. We worked well together to create a refined product.
CTO, Field Service & Job Management Platform, Australia
Blog
Read Next
Services
Brainence provides business processes automation and closed-cycle custom software development services starting from client needs collection and analysis, architecture design.
