E-commerce platform that centralizes inbox and streamlines workflows

E-Commerce [2]

Brainence developed an e-commerce helpdesk platform that centralizes all customer messages into a single inbox, automates tasks, and delivers exceptional customer support.

Our custom desktop and mobile app empowers e-commerce sellers to efficiently handle order inquiries, monitor team performance, and enhance response rates across eBay, Amazon, Shopify, and other platforms.

Client:

Replyco

Technologies:

.Net

React

React Native

Challenge

Our UK client sought a custom software solution to consolidate seller channels into a single portal. With operations across multiple businesses, they needed a multifunctional solution to unify accounts from various spaces into a CRM system. This ensured that all tickets from different channels could be tracked and managed efficiently from a single platform, with access to comprehensive customer account information.

Solution

Our platform is a game-changer for overwhelmed clients grappling with customer emails and lacking a structured support system, which can be time-consuming for both the support team and customers.

Here’s how our solution helps resolve issues instantly:

- Dashboard performance metrics for teams and products, providing insights into product-related issues based on customer inquiries.
- Automatic ticket assignment system, enabling support teams to access detailed customer requests regarding orders.
- Personalized customer support via email, phone, and messengers.
- Order template for streamlined order processing.
Brainence team also developed a mobile application with enough features to quickly solve customer’s issues from anywhere.

Business outcomes

Our application empowers multiple account or business owners to efficiently manage their sales and team performance from a single platform.

With a comprehensive set of features designed to receive, process, and resolve customer issues through an easy and automated interface, our platform reduces training costs for new employees and enhances overall customer satisfaction with the business’s services.

Feel like that’s your case? Let us find the perfect solution for you.

Key features

Centralized messages

The support team now has convenient access to all requests, enabling them to retrieve product and order information at any time to resolve unexpected issues. Messages and orders are never lost now.

Email automation

The email automation feature offers templates, auto-responders, customizable tags, and logistics automation, saving time for up-to-the-minute support.

Chats for instant support

Clients can contact support via built-in chat or Facebook and Telegram messengers to ask questions and receive product and service information.

Team collaboration

Elevate your customer service with several collaboration options, including unlimited team access, user track assignment, SLA prioritization, internal notes, and performance reporting.