Healthcare [3]

Online free consultation with pharmacist

With a newly developed application, pharmacists have the ability to give a free consultation regarding over-the-counter drugs to patients online, offering an ultimate drug store experience.

To provide more mindful and safe healthcare services to people, our client created an application where the patient can get assistance regarding over-the-counter medication. The application creates the ultimate drug store experience: you ask the pharmacists any questions regarding the medicine, receive assistance free of charge, and order online. You can receive a consultation in three easy steps: ask a relevant question to the pharmacist, order medicine online, and get your order delivered to your doorstep. All consultants are certified pharmacists, which makes it safe to ask for advice. Additionally, all the information is protected and you can access a chat history once you log in to your personal account.



5 min read

Service/Product Development






During times of uncertainty, not every person has the ability to go to the offline store anymore; yet, a person may not know which medications he/she needs when looking for over-the-counter drugs. The application comes in handy when the patient has a symptom or pain: rather than relying on the Internet, they can receive a professional consultation.


We developed an application with four modules and two profiles: for pharmacists and for the client.
The application included the following modules:

  • Admin. This user can see chats, clients, and history of communication with the ability to manage/delete users if needed.
  • Users. Panel that shows information about every client who chatted with the pharmacist.
    Call requests. The list of clients who expect assistance with their personal information.
  • Business. The client is a healthcare provider who has a large network of pharmacists. As the application provides professional assistance free of charge, the client can make arrangements with other drug stores: it’s more likely the user will order the medication right after chatting with the pharmacist.

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Key Features

Admin panel

It allows users to add or delete pharmacists, delete/block users, chat with users and access a user’s chat history.

Pharmacist panel

The feature allows pharmacists to chat with users, react to their queries, and access user chat history.

User module

Users can log in, view a conversation with admin or pharmacists, asking all questions they have.

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    Brainence provides business processes automation and closed-cycle custom software development services starting from client needs collection and analysis, architecture design.