Accessible app for free online pharmacist consultations
A healthcare provider with a vast network of pharmacists approached us to develop an innovative healthcare app that would bring pharmacy consultations online. As a healthcare app development company, we focused on creating a reliable and accessible digital service where users can receive free consultations from pharmacists regarding over-the-counter medication, providing an ultimate drug store experience online.
Our healthcare mobile app development approach made the consultation process as easy as asking a relevant question to a pharmacist, ordering medicine online, and receiving doorstep delivery. All consultants are certified pharmacists, ensuring safe and reliable advice.
- Technologies
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Service
Software development, Quality Assurance, Web development, UI/UX
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Industry
Healthcare
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Team composition
Team Lead, Full-Stack Developer, Front-End Developer, UI/UX Designer
Challenge
During the healthcare app development process, Brainence needed to tackle the problem of patients turning to the internet for medical advice, where information is often unreliable. Our goal was to offer a trustworthy alternative through a professionally built healthcare app, connecting users with certified pharmacists for verified consultations.
In addition, our app development for healthcare required integrating features that allow users to easily order medication online and receive doorstep delivery, making the experience comparable to visiting a physical pharmacy.
Solution
Through our custom healthcare app development and healthcare app design, we built an accessible platform offering free online pharmacist consultations. Extra effort was made to ensure the product is user-friendly and intuitive so that people of all technical skill levels can easily use it.
Our healthcare app development services resulted in a solution that consists of the following modules:
- Admin: grants access to chats, clients, and chat history, and enables managing or deleting users if needed.
- User: displays information about each client who engaged in a chat with the pharmacist.
- Call requests: lists clients awaiting assistance along with their personal information.
- Product suggestions: presents a list of medical products recommended to users, with the option to return to chat and track chat history.
Business outcomes
With the app providing free professional help, users are more likely to buy medication right after chatting with the pharmacist. This has boosted user engagement and trust, leading to increased sales.
The client has also formed partnerships with other drug stores, leveraging the success of their healthcare mobile app to expand their presence in the healthcare industry and strengthen their digital pharmacy ecosystem.
Feel like that’s your case? Let us find the perfect solution for you.
Contact usKey features
Admin panel
Admins can create and delete pharmacist profiles, access chats between pharmacists and users, and check consultation status and reviews.
Pharmacist panel
Pharmacists consult clients via an intuitive chat interface, accessing chat history and user details, with the option to download CSV spreadsheets for client data.
User module
The user module allows for checking the information on each user, their inquiries, and status updates, with one-click options for deleting or blocking users if needed.
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Services
Brainence provides business processes automation and closed-cycle custom software development services starting from client needs collection and analysis, architecture design.
