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Automated order processing and customizations for an automotive company
Autonative, a UK-based automotive e-commerce company, came to us looking to revolutionize their order processing with smart automation. Brainence created a platform and developed customizations that make selling car parts online easier, clearer, and faster. For the last four-plus years, we’ve been providing software engineering, customizations, and ongoing support to keep Autonative ahead.
- Technologies
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Service
Software development, Customization development, Quality Assurance
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Industry
E-commerce
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Team composition
Front-end developer, Back-end developer, Full-stack developer, QA engineer, Business analyst, Project manager
About the project
Autonative helps vehicle manufacturers and dealers go online and thrive in omnichannel retail. Originally starting in the US, they’ve expanded across Europe, serving the UK, Germany, Italy, Spain, and France, with high-profile clients like Ford, Toyota, and Renault.
When Autonative approached us, they had a common but critical challenge: too much manual processing and frequent miscommunication between dealers and customers. They needed a smarter, automated system that reduced errors and saved time.
Our solution? A complex platform that centralizes marketplace orders and streamlines processing order processing. Along with this, we delivered a range of customizations, making their operations smarter and more efficient.
What we did
We developed a dealer portal—a dedicated platform that connected customers placing orders on Shopify, eBay, or Amazon, to authorized dealers handling installations. Our solution is automated and efficient, bringing clarity to a process that was once prone to delays and miscommunication.
Here’s how the platform works: when a customer places an order, the car manufacturer ships the part and notifies the dealer through the portal. The dealer confirms its arrival, triggering an update to the customer that the part is ready for pick-up or installation. Once the job is done, the dealer marks the order as complete, and this status is synced back to Autonative and the car manufacturer.
Invoicing
Track invoices with unique IDs, status updates, order links, timestamps, charges, and customer details
Open orders management
Track open orders with details like invoice number, creation date, status, customer info, and appointment schedules—all filterable by date range
Closed orders overview
Access closed orders with detailed insights like order and invoice numbers, customer details, appointment times, and installation status. Search and filter to find exactly what you need
User management
Manage users with roles, statuses, contact details, dealer info, and quick actions for edits or invites
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Contact usCustomization development
Optimized order workflows
When a new order comes in, our tools instantly verify that all the necessary data is in place. Orders are automatically routed—some are processed right away, some are held, and some are flagged for review.
Our order-splitting feature automatically identifies where parts are stored, consolidating them for faster, more efficient dispatch. No more manual stock checks—warehouse workers can immediately see, process, and dispatch orders.
Automated scheduling for installation orders
Our custom Shopify app automates scheduling for part installations. Dealers get instant notifications of new orders and proposed times, which customers can accept or adjust. The old process of back-and-forth phone calls is gone, eliminating missed connections and confusion. Now, everything is tracked, reducing miscommunication.
Advanced reporting
We developed custom reports tailored to Autonative’s business needs, including automated compliance reports to meet tax regulations across multiple countries.
Simplified financial and tax operations
Simply delivering an order isn’t enough. Every order needs to be accurately submitted to tax authorities and reported to the car manufacturer to ensure smooth reconciliations at the end of each quarter or year. So, we’ve built apps and macros that handle everything—from generating detailed reports to transmitting data via API.
Take Italy, for instance. Their strict regulations demand that buyers provide an identity card number for online purchases. Without it, orders can’t move forward or be filed with the tax authorities. Our customization verifies orders, flags missing details, and routes them for further processing, preventing delays and compliance issues.
Shipping integrations
Since Autonative sells bulky car parts, standard courier services often aren’t practical. We built custom shipping integrations, giving them the flexibility to choose couriers that fit their unique needs. Our solution lets them generate shipping labels and dispatch orders, always pairing shipments with the ideal courier for maximum efficiency and cost savings.
Key outcomes
Fully automated order processing
Workflows now run effortlessly, from order placement to delivery, with minimal manual input.
Perfected reporting
Automated, customized reports ensure smooth compliance with tax and legal regulations across multiple markets.
Improved inventory management
Order-splitting functionality consolidates parts at the right location, freeing up warehouse workers from manual stock checks.
Improved user experience
The dealer platform simplifies communication and scheduling between customers and dealers, eliminating delays and miscommunication.
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