Automated order processing and customizations for an automotive company
Autonative, a UK-based automotive e-commerce company, set out to transform the way they process orders. Too many manual steps, too much room for error. They needed automation that made order processing seamless and efficient. That’s where Brainence stepped in. For over five years, we’ve been their engineering partner — building software, tailoring customizations, and keeping the platform future-ready.
- Technologies
-
Service
Software development, Customization development, Quality Assurance
-
Industry
E-commerce
-
Team composition
Front-end developer, Back-end developer, Full-stack developer, QA engineer, Business analyst, Project manager
About the project
Autonative helps vehicle manufacturers and dealers go online and thrive in omnichannel retail. They started in the US and have since expanded across Europe, serving the UK, Germany, Italy, Spain, and France, with big names like Ford, Toyota, and Renault on board.
Their problem was painfully familiar: too much manual processing and constant miscommunication between dealers and customers. In automotive e-commerce, that’s more than a nuisance — success depends on flawless logistics and the ability to handle everything from tiny parts to hazardous shipments. They needed a smart, automated system that could cut errors, save time, and scale operations efficiently while keeping every delivery fast, reliable, and fully compliant.
Autonative also needed agility. No giant in-house teams. They needed talents that could start yesterday, scale up or down instantly, and handle any challenge. And that’s exactly what Brainence delivered.
The solution: a centralized platform that brings all marketplace orders under one roof and automates workflows end-to-end. On top of that, we added customizations that make operations not just faster, but genuinely smarter.
What we did
We built a dealer portal — a single hub connecting customers on Shopify, eBay, or Amazon with the dealers handling installations.
Simple, clear, and no more lost emails, missed calls, or finger-pointing.
The flow is simple: once a customer places an order, the manufacturer ships the part and updates the dealer through the portal. The dealer confirms arrival, the customer gets a notification that it’s ready for pick-up or installation, and when the job is done, the dealer marks it complete. Every status update syncs automatically across Autonative and the manufacturer, keeping everyone in the loop without lifting a finger.
And we reached our initial goal: to turn a messy, delay-prone process into something smooth, automated, and headache-free.
Invoicing
Every invoice gets its own unique ID, with status, timestamps, charges, and customer details all linked back to the order. No more digging through spreadsheets to match numbers.
Open orders management
See every open order at a glance — invoice, status, customer info, even scheduled appointments. Filter by date range when you want to get specific.
Closed orders overview
Need history? Closed orders stay fully detailed: order and invoice numbers, customer details, appointment times, installation status. Search and filter so you don’t waste time scrolling.
User management
Keep the right people in the right roles. Manage dealers, assign statuses, edit details, or fire off invites, all from one place.
Feel like that’s your case? Let us find the perfect solution for you
Contact usCustomization development
Optimized order workflows
When a new order lands, the system instantly checks if the data’s complete and decides whether to process, hold, or flag it. Order-splitting automatically finds where parts are stored, consolidates them, and gets them out the door. Warehouse staff see, process, and dispatch without delay, so no more manual stock hunts.
Automated scheduling for installation orders
The back-and-forth calls are history. Our custom Shopify app automates scheduling so dealers get order alerts with proposed times and customers confirm or adjust online. Everything’s tracked, nothing gets lost in translation.
Advanced reporting
Custom reports built for Autonative’s specific needs, including automated compliance across countries. Clean data, audit-ready, and no late-night Excel marathons.
Simplified financial and tax operations
Simply delivering an order isn’t enough. Every order has to sync with tax authorities and manufacturers, so we built apps and macros that generate detailed reports and send data via API. In Italy, for example, orders without an ID number can’t move forward, so our system flags and routes them before they cause trouble.
Shipping integrations
Autonative moves bulky, awkward car parts. Standard couriers aren’t always up to the job. So we built custom integrations that let them pick the right carrier every time, print labels on the spot, and get orders out without the usual courier drama. The result: faster dispatches, smoother logistics, and real savings on shipping.
Key outcomes
Major cost savings
Autonative skips the overhead of a huge in-house team while still getting top-quality delivery, scaling resources only when needed. As their Head of Technology puts it, we saved them serious money over the years.
Ready for long-term growth
AI automation and smart logistics integrations cut errors, keep compliance in check across multiple countries, and make the platform ready for what’s next.
Scalability on demand
The Brainence team can jump in instantly, flexing up or down to match peaks, urgent tasks, or long-term growth.
Reliable delivery, every time
With full coverage across dev, QA, DevOps, and architecture, projects run smoothly, risks drop, and client operations never stall.
Want a system that works and scales effortlessly?
Related projects
E-commerce platform to centralize inbox and streamline workflow
Retail/E-commerce [1]
.Net [6]
React [8]
React Native [2]
Mobile development [2]
Quality Assurance [9]
SaaS development [2]
Software development [9]
Web development [7]
Nursing home platform for enhanced senior care
Real estate [1]
.Net [6]
React [8]
Quality Assurance [9]
Software development [9]
Web development [7]
Cloud migration for a CRM and ERP integration
CRM [1]
.Net [6]
JavaScript [2]
React [8]
Customization development [2]
Quality Assurance [9]
Software development [9]
Web development [7]
Read Next
Services
Brainence provides business processes automation and closed-cycle custom software development services starting.
